FREQUENTLY ASKED QUESTIONS

How soon can I get my order?

The shirts listed on this webstore are a pre-order, so items will be printed within 10 business days of the closing of the store's ordering period. There is a timer listed on the home page with the countdown to the store's closure.

 

How do you ship and where do you ship to?

There are several delivery options available for this webstore. Stay Golden Custom can ship orders nation wide via UPS and Canada Post. Customers can also choose to have their order packaged and delivered to Spring Park Elementary, where the orders will be held and distributed directly to staff and students.

 

What payment methods are accepted for orders?

We accept Visa and Mastercard for payment options. All payments are accepted securely through Authorize.net's payment processing system.

 

What currency do you charge in?

All prices listed are in CAD and include applicable taxes in the listed pricing.

 

How does your sizing run?

Most of our products do run true to normal market sizing, however we ask that customers be sure to check the sizing chart list on the shirts product page to be sure of their sizing before ordering. As Stay Golden Custom offers products from a wide range of brands and manufacturers, sizing can vary from product to product. As some products are cotton based, some shrinkage when washed in hot water is normal. For best results and minimal shrinkage, wash in cold water and air dry. Sizing charts for each product are included on the product pages on this website.

 

What is your return policy?

Returns are not accepted on custom printed garments unless an item is defective (error in print or garment construction). Please ensure to notify us of any defects or misprints requiring a return within 5 business days of receiving a order.  Because we create custom made-to-order printed products, we cannot provide returns for buyers remorse or sizing issues. Please ensure to have checked the sizing charts provided on our website before finalizing an order. Orders are considered Final Sale, but please reach out to us at sales@staygolden.ca for questions or issues.

 

How can I get in touch with you if I have more questions?

We can be reached for questions and inquiries through the Contact Page on our website or via email at sales@staygolden.ca.

 

 

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